FAQ

Shipping

  • Where are orders shipped from?

Orders are shipped from China.

  • How do you ship?

we ship USPS Priority mail international, UPS Worldwide and FedEx International Priority.

  • How much does shipping cost?

We have two shipping methods, free shipping and expedited shipping, expedited shipping charges different shipping costs according to the shipping cost of different countries.

  • When will I receive my item?
We ship within 1-5 business days of receiving your order. (not including weekends or holidays)
When you receive the item depends upon the shipping method you select during checkout.
  • What is Free Shipping?

Usually the goods will arrive at the destination in about 14-18 days after delivery, excluding the time to process the order.

  • What is Express Shipping?

Usually the goods will arrive at the destination in about 5-8 days after delivery, excluding the time to process the order.

Order

  • What is your return policy?

Please see our Return Policy.

  • What should I do if my order hasn't been delivered yet?
Once your order has been placed, you will receive the Order Confrmation email. Please allow1-5 business days to process your order. (Weekends and Holidays not included)
You'll be able to get the latest updates on your order by Shipping confirmation email. Clicking the tracking link in your shipping confirmation email.
Your tracking link will be able to provide up to date information on the status of your order.
If your estimated delivery date has passed and you haven't received your order, just contact us so we can help you further.
  • I’m missing an item from my order, what do I do?

Please contact us directly by email.

  • What happens if I refuse the package when it is delivered or the package gets returned to sender?

A package is returned to the sender if delivery cannot be completed or if delivery is refused. Once the package is received back we will process a refund MINUS the outgoing shipping cost.

  • Can I cancel or modify my order?

lf your order has not shipped, you can modify or cancel your order.

  • If an item is out of stock, can I special order it?

If something you like but it says Out of Stock, please choose your size and enter your email in there stock notification system, we will send you a notification email once it is back in stock.

  • Why did the payment fail when checking out the order?
Reason l: It may be that multiple orders are paid in a row, which causes the system to think that the payment is fraudulent, so the payment cannot be made.
Reason 2: It may be that the credit card has a low score, which makes the payment impossible. If you encounter related problems, you can choose to change the credit card and payment method.
  • What is 30 day free returns ?

The customer needs to send the package back within 30 days after receiving the goods, we will not charge the return fee, and the shipping cost and additional costs incurred by the return need to be borned by the customer.

Any question?

lf we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.

Hi, If you have any question, comments, or suggestions, please contact us. We will reply to you in 24 hours.

Address: Room A2-40, 7th Floor, No. 420 Changxu Road, Suzhou City, Jiangsu Province, China

Postcode: 215000

Phone: +86 18625005972

Email:  zeattall@gmail.com